Returns & Refunds Information
Returns within 30 days of delivery for unopened, unused merchandise.
Return eligibility
Change-of-mind returns may be requested within 30 days of delivery for products that are unopened, unused, still in their original sealed packaging, and in resalable condition. Proof of purchase is required.
Capsules and machines
Opened capsule boxes, consumed products, used coffee machines, and items without original packaging are not eligible for change-of-mind returns. Statutory rights and remedies for defective goods remain unaffected.
Damaged or incorrect orders
If something arrives damaged, defective, or incorrect, contact us promptly with your order number and photos where available. We will review the issue and appropriate remedy separately from a change-of-mind return.
How to request a return
Email info@lespressogroup.com with your order number and item details. Wait for instructions before sending items back. Any applicable return-shipping costs will be explained before return shipment.
Refund process: We review authorized returns upon receipt and inspection, then communicate refund processing details. Applicable consumer rights are not limited by this page. Machine warranty claims are handled separately; see our warranty support information.